Once your order is shipped, you’ll receive an email or SMS with your tracking link to follow your delivery progress.

We accept Visa, Mastercard, Apple Pay through Yoco, all processed securely through encrypted checkout.

Delivery typically takes 7–15 business days, depending on your location. You’ll receive tracking details as soon as your order is dispatched.

* Orders under R250 – R90 delivery
* Orders between R250 and R999 – R50 delivery
* Orders above R1000 – Free delivery

We accept returns only for items that arrive damaged or defective. Due to the seasonal and sealed nature of our Christmas packaging, we cannot accept returns or exchanges for change of mind or opened items.

Eligibility

• Item must be unused, in original packaging, and reported within 7 days of delivery
  
• Photos of the issue are required for assessment
  
• Approved cases are replaced or refunded to the original payment method

How to report a problem

Contact us via the Contact page with your order number, photos, and a brief description of the issue.

Once payment has been made, orders cannot be canceled or changed. Please make sure all details are correct before confirming checkout.

Yes, if the order has not been dispatched yet. Address changes are time-sensitive, so contact us as soon as possible with your order number and the correct address.

If your order has not shipped

• We will update the address and confirm by email
  

If your order has shipped

• We cannot change the address, however you may arrange a redirect with the courier using your tracking number
  
• Any redirect fees are the customer’s responsibility
  

For any request, reach us through the Contact page with your order number and full updated details.

Currently, we only ship within South Africa, but we’re working on expanding international delivery soon.