Shipping policy

Last updated: November 1, 2025

At BrightArc, we are committed to delivering your order as smoothly and efficiently as possible. This Shipping Policy explains how we process, ship, and deliver orders placed through our store.

Please read this Shipping Policy carefully before placing your order.

1. Shipping Area

BrightArc currently ships within South Africa only.

At this stage, we do not offer international shipping.

2. Order Processing Times

Orders are typically processed within 1–5 business days before dispatch.

Please note:

- Orders are not processed, shipped, or delivered on weekends or public holidays.

- During peak periods, promotional periods, sales campaigns, or times of high order volume, processing may take slightly longer.

- Delays may also occur due to courier backlogs, public holidays, weather conditions, stock movement, or operational constraints beyond our control.

Once your order has been processed and dispatched, delivery will begin according to the estimated timeframes below.

3. Delivery Estimates

Our standard delivery timeframe is generally 7–15 business days from the date of dispatch, depending on your location and the courier network.

Estimated delivery timelines may vary as follows:

- Main city hubs such as Johannesburg, Pretoria, Cape Town, and Durban: approximately 7–12 business days

- Regional and outlying areas: approximately 10–15 business days

These timeframes are estimates only and are not guaranteed.

4. Shipping Charges

Shipping charges, if applicable, will be calculated and displayed at checkout before payment is completed.

BrightArc currently advertises free shipping on all orders over R750, and any qualifying order should reflect that benefit at checkout or as shown on the store.

From time to time, BrightArc may also offer:

- free shipping promotions,

- reduced shipping promotions, or

- location-based shipping rates.

Any such offer will be shown on the website or at checkout at the time of purchase.

5. Delivery Address Requirements

Customers are responsible for ensuring that the shipping information provided at checkout is complete and accurate.

Please note:

- We may require a physical delivery address where applicable.

- We may not be able to deliver to certain P.O. Boxes, parcel lockers, farms, remote plots, or restricted-access locations, depending on courier limitations.

- If our courier cannot service your location directly, we may contact you to arrange an alternative delivery solution, such as delivery to a nearby courier depot or serviceable collection point.

6. Shipment Confirmation and Tracking

Once your order has been shipped, we may send you a shipment confirmation email or message containing your tracking details, where available.

Please allow some time for tracking updates to become active after dispatch.

BrightArc also provides a Track Order option on the website, which suggests order tracking is part of the customer journey.

7. Delays

While we aim to deliver within the estimated timeframe, delays may occasionally occur due to circumstances outside our reasonable control, including:

- high order volumes,

- courier delays,

- severe weather,

- strikes or service interruptions,

- public holidays,

- remote delivery routes, or

- incorrect delivery information supplied by the customer.

BrightArc is not liable for delays caused by third-party courier services once an order has been dispatched, although we will do our best to assist where possible.

8. Failed Deliveries and Returned Parcels

If a parcel cannot be delivered due to:

- an incorrect or incomplete address,

- no one being available to receive the parcel,

- failure to respond to courier communication, or

- refusal of delivery,

the parcel may be returned to sender or held by the courier.

In such cases:

- additional shipping charges may apply for redelivery,

- we may need to confirm updated address details before reshipping, and

- original shipping fees may not be refundable.

9. Damaged or Missing Items in Transit

If your order arrives damaged, incomplete, or with missing items, please contact us within 48 hours of delivery and include:

- your order number,

- a description of the issue, and

- clear photos of the parcel, packaging, shipping label, and damaged or affected item.

We may investigate the matter and, where appropriate, provide a replacement, store credit, refund, or other suitable resolution in line with our Refund Policy and applicable law.

Please do not discard the packaging until the matter has been reviewed.

10. Lost Parcels

If you believe your parcel has been lost in transit, please contact us as soon as possible. We will liaise with the courier and investigate the shipment status.

A parcel will not be treated as lost until sufficient time has passed for courier investigation and confirmation.

11. Incorrect Address or Customer Error

BrightArc is not responsible for delivery issues resulting from incorrect, incomplete, or outdated information provided by the customer at checkout.

It is the customer’s responsibility to review all shipping details carefully before placing an order.

12. Fitness and Equipment Delivery Notes

Some BrightArc products may be larger, heavier, or more sensitive to handling than standard parcel items, including home workout equipment, mats, recovery tools, support gear, and accessories visible across the store. Because of this, packaging, dispatch timing, and courier routing may vary depending on the item ordered.

Where a product requires special packaging or handling, dispatch may take slightly longer than standard processing times.

13. Contact Us

If you have any shipping-related questions, or if there is an issue with your delivery, please contact us at:

Email: orders@brightarc.co.za
Website: https://brightarc.co.za